Refund & Return Policy of Rongila Fashion
Effective Date: 9 Sept 2025
At Rongila Fashion, customer satisfaction is important to us. However, due to the nature of our products and business, we follow a strict no-refund and limited return policy as outlined below.
1. No Refund Policy
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All sales are final.
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We do not offer any refunds under any circumstances (including change of mind, wrong size, colour preference, or any other reason).
2. Return / Exchange Conditions
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Customers must contact the shop on the same day of purchase (before the end of business hours) to request a return or exchange.
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If you fail to contact us within the purchase day, no return or exchange will be accepted.
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Only product exchanges are allowed; cash or digital refunds are not available.
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The product must be in its original condition – unworn, unwashed, unused, with original tags and packaging intact.
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Damaged, altered, or used items will not be accepted for exchange.
3. Eligible Exchanges
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Exchanges are only possible for:
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Different size of the same product (if available).
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Same value product (subject to stock availability).
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If the desired size or product is not available, store credit may be issued (valid only for future purchases at Rongila Fashion).
4. Non-Returnable Items
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Sale or discounted items.
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Customized, altered, or special-order products.
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Accessories (e.g. jewelry, innerwear, etc. for hygiene reasons).
5. Process for Exchange
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Contact us within the same day of purchase through phone, email, or in-store visit.
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Provide proof of purchase (receipt or order confirmation).
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Bring the item to our store (or ship it back at your own expense, if purchased online).
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Once the product is inspected and approved, we will process the exchange.
6. Contact Details
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Store Address: 2972 Danforth Ave, East York, ON M4C 1M6, Canada
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Phone: +1 437-431-8517
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Email: admin@rongilafashion.ca
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Website: rongilafashion.ca
